Frequently problem
Error Code | Description | How to resolve the error |
---|---|---|
8042 | PKCS7 File Format Error | Please call customer service |
24833 | Certificate Has Expired | Please check whether the certificate has been imported into your browser. If you find that the certificate has in fact expired, please call the securities firm that issued the certificate. |
25648 | Certificate Invalid | Please check whether the certificate has been imported into your browser. If you find that the certificate has in fact expired, please call the securities firm that issued the certificate. |
26112 | Certificate Credential Error | Please check whether the certificate has been imported into your browser. This system currently supports only the On-Line Stock-Dealing Certificate. |
36870 | Certificate Login Error | Please call customer service |
36896 | Password has been locked due to certificate password error. Please contact the issuer of the certificate to unlock it. | Please check whether the certificate has been imported into your browser. If you find that the certificate is locked, please contact the securities firm that issued the certificate. |
36897 | Certificate Password Error | Please check whether the certificate has been imported into your browser. If you find that there is an error involving the certificate used, please contact the securities firm that issued the certificate. If password errors exceed a certain number, the password will be locked. |
After logging in, select "Bidding Operations" >> "Margin and Bid Query". This function allows the investor to query the details of which, and how many, bids have been successfully submitted, and simultaneously to query the margin payable. Please note! This function only allows querying of the trading account opened with the securities firm that issued the certificate with which the investor has logged into the system. It does not allow querying of bids placed through trading accounts with other securities firms. Please confirm the securities firm through which you have logged in before querying bid information.
After logging in, select "Bidding Operations" >> "Margin and Bid Query". This function allows the investor to query how many bids have been successfully submitted and the margin payable, but does not allow viewing of the itemized bid information during the bidding period.
After logging in, select "Bidding Operations" >> "Margin and Bid Query". This function allows the investor to query whether the bid is qualified. If any bid is deemed disqualified, the reason for disqualification will be displayed. Queries of whether bids are qualified should be made after 4 p.m. on the day before the opening of bids.
Please contact the securities firm for assistance with the query of whether a bid is qualified.
After logging in, select "Bidding Operations" >> "Margin and Bid Query". This function allows the investor to query whether the investor has a winning bid. After the opening of bids, the price and quantity of any winning bids will be displayed.
Please contact the securities firm for assistance with the query of whether a bid is qualified.