FAQ

1. Questions about the System and Certificates

  1. 1. Personal computers (PC)
    • Operating system support: Microsoft Windows.
    • Browser support: Chrome, FireFox, Edge, and Microsoft Internet Explorer 9 or latter.
    • Optimal resolution: 1024 X 768.
  2. 2. Mobile phones, tablet computers:
    • iOS users: TWID APP for investors (iOS version) or Apps developed by securities firms that support the service.
    • Android users: TWID APP for investors (Android version) or Apps developed by securities firms that support the service.
Please contact your securities firm and ask them whether they provide an App that enables mobile bidding.
  • investors:
    An investor who holds a legal and unexpired On-Line Stock-Dealing Certificate issued by a securities firm can use that Certificate to log into the system and submit bids.
  • Securities firms:
    A securities firm must log into the system using a Securities and Futures Certificate and a user account password provided by the Taiwan Stock Exchange (TWSE).
  • If you are using an On-Line Stock-Dealing Certificate, please contact the securities firm that issued the certificate.
  • If you are using a Securities and Futures Certificate, please contact the Taiwan Certificate Authority Corporation (TWCA).
  • If you are logging in as a securities firm and have forgotten the password, please contact the Taiwan Stock Exchange.
To control login permissions, securities firm accounts are differentiated into "accounts for bidding" and "accounts for other operations". If you are unable to find the bidding function after logging in, you have mistakenly logged into an "account for other operations". Please double-check the type of account you logged into, and contact the head office if you have any questions.
    • A user of an IE browser should take to following steps to run an IE Quick Test and Setup, and change the settings to those recommended by the test tool:
    • On the login page, select "Investor Login Instructions".

    • Select "IE Quick Test and Setup".,Change the settings to those recommended by the test tool.

  1. A user of another browser should check and confirm that the Intermediary Program has been installed using administrator privileges.
  2. If you are using an On-Line Stock-Dealing Certificate-please refer to the Investor Login Instructions

Frequently problem

Error Code Description How to resolve the error
8042 PKCS7 File Format Error Please call customer service
24833 Certificate Has Expired Please check whether the certificate has been imported into your browser. If you find that the certificate has in fact expired, please call the securities firm that issued the certificate.
25648 Certificate Invalid Please check whether the certificate has been imported into your browser. If you find that the certificate has in fact expired, please call the securities firm that issued the certificate.
26112 Certificate Credential Error Please check whether the certificate has been imported into your browser. This system currently supports only the On-Line Stock-Dealing Certificate.
36870 Certificate Login Error Please call customer service
36896 Password has been locked due to certificate password error. Please contact the issuer of the certificate to unlock it. Please check whether the certificate has been imported into your browser. If you find that the certificate is locked, please contact the securities firm that issued the certificate.
36897 Certificate Password Error Please check whether the certificate has been imported into your browser. If you find that there is an error involving the certificate used, please contact the securities firm that issued the certificate. If password errors exceed a certain number, the password will be locked.

2. Questions about Bidding

For convenient bidding operations, an investor can submit bids at any business location of the securities firm with which the investor has opened an account. It is not necessary to go the branch where the account was originally opened.
  • investors:
    • Bidding function: According to the bidding operation rules, at present bidders are only permitted to submit new bids. Bids may not be deleted or modified. If you are not certain whether your bid has been successfully submitted, you can execute a Bid Query function to confirm this. When filling out the bid form, an investor may input only the number of the trading account opened with the securities firm through which the investor has logged into the system. The investor may not submit bids across trading accounts with multiple securities firms. Furthermore, because the qualifications of bids are checked after the close of bidding, please double-check the accuracy of all bid content before submitting your bid, including the accuracy of your trading account number, ID number, and date of birth. If any of these is erroneously input, the bid will be deemed disqualified, and will be excluded from the auction, and the tender fee will not be refunded.
    • Bid Query function: This function enables the investor to query successfully submitted bids. It only allows querying of the trading account opened with the securities firm that issued the certificate with which the investor has logged into the system. It does not allow querying of bids placed through trading accounts with other securities firms. After opening of the auction bids, the price and quantity of winning bids will be displayed. If any bid is deemed disqualified, the reason for disqualification will also be displayed. If you have any questions related to operation of the system, please refer to the Operation Manual. Operation Manual
  • Securities firms:
    • The system enables a securities firm to carry out the various procedures for deductions of funds from investors after the bids have been opened, and for providing itemized bid information for query by the investors.
    • Please refer to the Operation Manual for specifics of the procedures and functions.Operation Manual
After you have submitted your bid, you should see the screen shown below, reading "Congratulations! You have successfully submitted your bid!" If you don't see this screen, please execute a Bid Query to confirm whether your bid was successfully submitted!

  • An investor who bids online using an On-Line Stock-Dealing Certificate:

    After logging in, select "Bidding Operations" >> "Margin and Bid Query". This function allows the investor to query the details of which, and how many, bids have been successfully submitted, and simultaneously to query the margin payable. Please note! This function only allows querying of the trading account opened with the securities firm that issued the certificate with which the investor has logged into the system. It does not allow querying of bids placed through trading accounts with other securities firms. Please confirm the securities firm through which you have logged in before querying bid information.

  • An investor who bids in person at a securities firm:

    After logging in, select "Bidding Operations" >> "Margin and Bid Query". This function allows the investor to query how many bids have been successfully submitted and the margin payable, but does not allow viewing of the itemized bid information during the bidding period.

Bids can be submitted from 9 a.m. to 2 p.m. during the time period announced by the securities firm for bidding on the auction case. Please allow sufficient operation time, and avoid waiting until near the close of bidding to submit your bid, to avoid the possibility that you cannot complete the bidding operations in time to successfully submit your bid.

3. Questions about Matters After Bidding

According to the bidding operation rules, bids may not be deleted after submission. Please be certain about your bid before you submit it.
In addition to margin payable and the balance payable for winning bids, investors placing bids are liable for two other fees as specified below:
  1. A tender fee must be paid for each bid submitted, and should be deposited into the bank settlement account together with the bid margin before the deadline for deposit of the bid margin. The securities firm will carry out the operations to deduct the funds.
  2. If a bid wins, the total winning bid amount will be multiplied by the winning bid fee rate to determine the winning bid fee. The winning bid fees should be deposited into the bank settlement account together with the balance payable for winning bids before the deadline for deposit of the balance payable for winning bids. The securities firm will carry out the operations to deduct the funds.
Please note! Please refer to the auction notice for the tender fee and the winning bid fee rate for any particular auction.
  • An investor who bids online using an On-Line Stock-Dealing Certificate:

    After logging in, select "Bidding Operations" >> "Margin and Bid Query". This function allows the investor to query whether the bid is qualified. If any bid is deemed disqualified, the reason for disqualification will be displayed. Queries of whether bids are qualified should be made after 4 p.m. on the day before the opening of bids.

  • An investor who bids in person at a securities firm:

    Please contact the securities firm for assistance with the query of whether a bid is qualified.

  • An investor who bids online using an On-Line Stock-Dealing Certificate:

    After logging in, select "Bidding Operations" >> "Margin and Bid Query". This function allows the investor to query whether the investor has a winning bid. After the opening of bids, the price and quantity of any winning bids will be displayed.

  • An investor who bids in person at a securities firm:

    Please contact the securities firm for assistance with the query of whether a bid is qualified.

  • For questions about investor On-Line Stock-Dealing Certificates and related operations, please contact the securities firm that issued the certificate.

Operation Manual